Disorganized call center - Customer Service Representative (CSR) Vector Security Employee Review

Lack of communication between supervisors Company also will invade your privacy by requiring a 360 view of your workspace, not just a picture of your workspace. They want a 360 view of your workspace and if you can't make it to work due to being sick you have to call the supervisor on duty to let them know 2 hours prior to your shift but here's the catch. Majority of them do not answer their phones and they don't accept voicemails or text messages. So literally you're laying in bed sick. You have to keep calling them until they answer there is a heck lot of micromanaging with customer service literally you have to put into the break and lunch chat when you're going on your scheduled break or lunch and when you come back you also got to let them know when you're going to the bathroom or getting water and if you are on closing shift. Good luck getting help because during my time there we had no closing shift supervisor and only two other agents And when you needed help no one in the chat during the closing shift would respond you literally have to sit there and struggle to figure it out yourself or try to reach out to the only other department that's opened after 5:00 p.m. which is technical support so don't expect any help from the customer service chat if you are on a closing shift because either you will not get a response or you will get a response 30 minutes later when you're already off the call The pay is decent. Not great for the amount of processes you have to do. You're not working with just one system you're working with about four different systems to access the customer's information so the pay doesn't match up to the work you're doing