Great mission terrible leadership - Customer Success Manager (CSM) Vector Solutions Employee Review

1.0
17 July 2023
Recommend
CEO approval
Business outlook

Pros

The customer base is full of our everyday hero’s. It is an honor to work with them.

Cons

This new group of leadership is awful. It is a boys club and seem to have been friends for years. They cleaned house for “cost saving reasons” to then turn around and introduce more executive positions and VPs. Training is non existent unless you’re in sales. Pay is uneven and positions are not defined. They love to use key words like “career paths” “defining roles and responsibilities” and “total benefits”. These are things they re do every year and are an excuse for why they are not paying their employees industry standard. Meanwhile they drop tons on money on extravagant trips for sales and upper management.

avatar
Vector Solutions Response
2y
Thank you for taking the time to review Vector Solutions. We value all feedback and learn from it. Thank you for recognizing the amazing work of our clients! Vector has experienced tremendous growth in recent years, and while as we grow, we need to make a variety changes to ensure we are operating effectively and efficiently, we are still dedicated to providing strong employee benefits and incentives, and ensuring that our team members are recognized for their hard work. All team members have access to multiple training and career resources, including HR-led webinars, online training on a wide range of topics on Vector University, regular performance discussions including professional development planning, and access to professional development reimbursement. We work closely with managers to ensure team members are compensated fairly. We strongly encourage you to discuss any issues with your manager or schedule a meeting with the HR team if you have concerns.

Explore other reviews about Vector Solutions

5.0
8 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Collaborative and promotes shared success

Cons

I don't have any cons

avatar
Vector Solutions Response
1mo
Thank you for taking the time to share your experience and for your many years with Vector. We’re especially grateful for the impact you made over such a long tenure. It’s great to hear that the collaborative environment and focus on shared success stood out to you. That’s a big part of how we aim to work together and support one another. We appreciate all that you contributed during your time here and wish you continued success in what’s next.
3.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are great, company offers a lot of opportunities that you may not get elsewhere, and the talent pool is largely fantastic.

Cons

Processes in place for changes and performance management don't always make sense. Gaps between managers and communication/decision making across departments and teams can cause significant issues.

See reviews by: Helpful|Rating|Date|All