dont understand the term "family" - Evening Night Shift Customer Support Associate Veeqo Employee Review

Thanks for leaving a review. Obviously we are aware of the situation and think it is only fair to clarify a few things from our perspective. We absolutely understood your desire for a night shift role so that you could be present during the day to provide childcare. We do have a policy for everyone in the business that we don't permit remote working whilst also providing childcare on a permanent basis (of course excluding the recent pandemic or exceptional situations.) We don't feel this is fair to the employee or the business. During our conversations to work with you to organise the training period with a mixture of face to face and remote so that joining us would be possible, it became clear that on the 5pm to 1am shift that you were due to work Monday-Friday, you would also be fully responsible for childcare on a permanent basis and this was not something we could move forward with. We are very sorry that this meant you decided to withdraw from the position and that you were not able to start with us. We are a family friendly business with a lot of flexibility and are proud that we support our parents. We do take this onboard and have looked at how we can make onboarding more flexible and inclusive. We now have a variety of onboarding options available to new starters in the Customer Support team but ultimately this was not about onboarding but ensuring we are fair and consistent to everyone in the team regarding our policies.