Pros
Remote work and that is about it.
Cons
High call volume, Only 5 seconds between calls. No one knows anything. "Ask your supervisor" "My supervisor told me to ask you" "I can't help you". I have had that exact conversation way more times than I care to keep track of. After the United Healthcare CEO was "unalived" Velera put out a company memo saying we stand by our decision to use United Healthcare and trust they are the best for our employees. They also put out a company article saying Velera is voted one of the best employers for gen Z which sounds to me like what DOGE did. Employ the youngest possible generation, the people who are most exploitable, because they don't know better, Oh yeah, I asked for a new chair because the one they provided when I first started working there is falling apart and they said they don't provide any sort of office equipment for work from home employees. Another example of big companies pushing their costs on to us the employees/consumers. They don't provide internet assistance, utility assistance (electricity etc.), and now they won't even provide you with a chair to do your job. I asked my manager about reasonable accommodations and she said they don't do that. The company has begun investing (probably millions of dollars) into AI systems to police the contact center agents instead of taking that money and actually investing it into the employees. It all just goes to show the true nature of the company.