Dont be a store manager - Retail Store Manager Verge Mobile Employee Review

2.0
2 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Before the expansion into California Verge was fair and a great place to work. The commission is good ONLY IF you sell unethically. The current comp structure is the worst one they’ve had yet. The company used to be great.

Cons

The frontline makes all the sales and sees the short end of the stick. Low pay for anyone in the store especially store managers dont fall for the salary because you must work a minimum of 45 hours with the exception of California. At least an assistant store manager gets paid overtime for being hourly. Upper management has no empathy nor understanding of how the stores work day to day. Directors in the office that supports get grossly overpaid for doing very little for the company. This company Focuses so much on its leaders in Houston that it forgets the front line that’s out there every day working 45+ hours. The worst part is the commission, since the companies going through financial struggles they will try to take your commission on any technicality they can find.

Explore other reviews about Verge Mobile

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture People Management Work life balance Awesome incentives

Cons

Pay structure changed after a bit

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits such as insurance is a positive, customers at times as well

Cons

Management little to no existence for assistance, pay and commission is abysmal-almost comedic, long-continuous stretches in shifts with minimal accommodation such as one day off after six to eight work days in a row usually involving doubles, inconsistent scheduling, no involvement with leadership during customer interactions or for personal goal(s)- as it is made crystal clear only leaderships pay matters, as well as customers being adjusted to bend over and kiss attitudes. Management allows customers to not walk-but run in circles over reps, even if they’re clearly incorrect or the customer is actively attempting to scam and or steal. As a rep previously, witnessing violations against employees such as inappropriate conduct against employees in-front of customers upon other problematic practices, the so called ‘management’ will simultaneously lie to your face and engage in work place gossip- or in some cases retaliation behind closed doors. You will not grow here, you will stay at the lowest possible rank until you are pushed out of the company.

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