Supportive trainer, but low pay and poor management approach - Customer Service Representative Verida Employee Review

1.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Ms. Lynette (Trainer) Being able to help Medicaid members get to and from their appointments

Cons

Pay too low, Team leads with the exception of two (India and Kristine and Supervisor Walter) can use some training on how to work with, approach or respond to their team. They come across as rude and speak down to you like you’re an idiot. Chat questions aren’t answered timely or at all. After being hired perm. The company is unorganized but expects you to meet these metrics, back to back calls. Hour lunches cut down to 30 minutes because of the call volume so you don’t have time to regroup before getting back on.

Explore other reviews about Verida

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Still training it’s nice, work from home

Cons

Fast pace, rude members sometimes

2.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Pizza Parties and Hat days

Cons

Everything else . Do not recommend

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