Accommodating environment but issues left unaddressed - Customer Success Manager (CSM) VerticalResponse Employee Review

The culture is amazing, the office is in Financial District, and upper management is in the East Coast.

None come to mind.

Most of the employees were nice, interesting, talented people who were a joy to work with. The neighborhood is cool and company events were generally enjoyable.

Upper management is completely clueless and did not appear to have even a basic grasp of the company's purpose / vision even after being in charge for years. It's questionable as to why a company with 100 employees needs to have C-Level, VP Level and Director level management. How many layers do you possibly need between the CEO and a department of nine people? The result of all these layers of management is meeting after meeting after meeting. I spent at least 20 hours a week in meetings (this was not abnormal for any employee) as this made management feel like they were busy doing something. If you look at this site, you'll see there are 18 positions currently available. This is not because the company is rapidly growing. It's because roughly 50% of the staff quit since the beginning of 2010 and are continually needing to be replaced (in some cases, individual positions have had to be replaced multiple times). Losing half your staff -- many of whom, like myself, worked there for years and years -- is devastating. Yet management has changed nothing.