Career Graveyard - Anonymous employee Vertikal6 Employee Review

Like any MSP, you’ll work hard and need to be a sponge early on, but the experience is worth it. The exposure you get to different technologies, environments, and client situations is hard to match. V6 recognizes effort, supports people who want to grow, and gives you space to find where you fit best. They recognize hard work and match your loyalty. If you are honest, put in the effort, and stay committed to your own growth, your team, and your clients, that is noticed. Your coworkers are freaking awesome. I worked alongside some of the brightest, funniest, and most deeply caring people I have ever met. Learn from them, teach others, and keep sharing your experiences. Some stretches are hard, but you support each other through it.

MSP work can be demanding. Work/life balance can be challenging early on, but it improves as you grow into new roles. Client service can be tough, priorities shift quickly, and turnover happens. Success requires flexibility and the ability to understand each situation from different perspectives.

You'll be exposed to technologies like Microsoft 365, SharePoint, Azure, Fortinet, and Meraki. Work ranges from on-site tasks like networking printers to office-based troubleshooting of general performance issues. The variety means you're constantly learning and rarely doing the same thing every day. That said, the exposure is a double-edged sword. Much of the technology the company supports is poorly documented, and it's not uncommon to be assigned products or environments that nobody internally has meaningful experience with. You're often expected to figure things out as you go. You'll also have the opportunity to work alongside some exceptionally talented people. Many of the engineers are knowledgeable and are working on genuinely impressive projects. There are plenty of opportunities to learn from very bright minds. The company provides a weekly free lunch, and during the summer hosts monthly cookouts, which are appreciated perks and a nice opportunity to socialize with coworkers.

The workload is relentless. Service Desk functions as both the front-line support team and the de facto escalation team, making it difficult to get assistance when you genuinely need it because everyone else is already overwhelmed. Management has shifted away from technically experienced leaders who understood the challenges of the Service Desk toward managers whose strengths lie primarily in administration and metrics. This has created a noticeable gap in technical leadership. When technicians need help with difficult issues, they're often met with generic corporate responses instead of meaningful technical guidance, leaving them scrambling to solve complex problems on their own. The company promotes a "we're family" culture, but that message is difficult to reconcile with compensation that hasn't kept pace with the cost of living increases. Employees are regularly reminded to make sacrifices for the business without seeing the same commitment reflected back toward them. The company's long-term strategy appears heavily focused on outsourcing. Significant investment continues to be made in overseas support while the U.S. team remains understaffed. Many customers specifically request not to work with the outsourced team, which shifts even more work back onto the domestic staff and further increases an already unsustainable workload. The company places significant emphasis on promoting its workplace awards and employer branding. However, many of the concerns consistently raised by employees—workload, understaffing, compensation, and the decline in technical leadership—remain unaddressed. The focus often feels more centered on improving the company's image than addressing the issues affecting both the employees doing the work and the customers depending on that work.