Pros
None, None, None, None, None, None, None for drivers They gave free credit in the beginning to riders and there sometimes cheap, good for riders.
Cons
- They entice you with fake rockets and force you to do long jobs, which equate to low pay. - The App is Horrible, Constant Mistakes, Suddenly cancels a job when you arrive at customer pick up. This proves unprofessional and embarassing when a rider enters car but the journey is cancelled. The map is flawed, it takes you through no entrys and one way roads, Dangerous as a risk of a penalty. This has happened not just with me, but with all 20 drivers i speak to. Viavan then encourage there drivers to text, Texting is illegal when driving, forcing drivers to pull over which can be difficult in central Londons with so many roads where you cant always stop. Viavan expect drivers to pull over and text, which is poor customer service when you have another rider waiting at the back for you to communicate with viavans useless support team who never have a clue. They have a poor operations team, i was recently invited for a meeting regarding a issue where i didnt pick up a rider 3 times. When i explained the app crashed once, the Viavan employee refused to believe me, I gave another reason, that the Viavan map wanted me to go into a no entry to pick up someone so i coudnt go and diverted the route and the app automatically cancelled the rider. Again the Viavan employee said, it happened 3 times and if it happens once more They will Suspend my account, Even though i have a 4.95 Rating, Always polite to customers. Viavan demonstarted in the meeting they dont care about there drivers, They dont care if i enter a No entry and pay a £65 Fine as long as i pick up rider and they make that £5, They dont care if App crashes, I must text them, even if im on a single road with no parking or no where to stop, at the same time they cheekily tell me not to text because its illegal, well Your the ones who designed this procedure and then penalise us either way. They will pay me for that ride in a few weeks, all i have to do is chase them up and remind them 10 times. Its Ridiculous.