Horrible management, incredible lack of integrity - Travel Consultant Viking Cruises Employee Review

Let me start by saying that I really wanted this job to work out. I love my job, the guests, and what Viking offers guests in terms of cruising. That being said, here's the truth about what it's like to work here. During training there is constant talk of how ethical Viking is, and if you're caught stealing clients, double booking, on and on and on, you'll be terminated. It's drummed into you ALL the time that you'll be fired if you don't adhere to their policies on integrity. You even have to sign a document agreeing to the ethical requirements to remain being employed by Viking. That's all well and good IN THEORY. I'm sure Tor Hagen and Karine Hagen have no idea that the document you sign stating you promise to be ethical, actually carries no weight for management. Because management is COMPLETELY UNETHICAL. They tell you that if the guest never mentions they have a booking, or anything of the sort, then you're good to go. Create a new booking. That way you’ll get credit for the booking, and their comp is based on how well you do. Better yet, don't even search for the guest in the CRM system because then you can claim you're innocent, you didn't see that the guest already had a cruise on hold. Or employees will create another guest profile and put the booking under the new number so they don’t get caught. So many ways to game the system, it's astonishing. Don’t be fooled like I was. When you're out of training and put on a team, you'll be supervised by someone who has NO integrity, and certainly no idea how to motivate people, but is great at micromanaging you, while focusing only on metrics, turning a blind eye to gaming the system and even supports how to game the system so she/he looks better. Their idea of support is giving you a 10 second "you're so great at this" then turning around and telling you how you screwed up the sale in numerous ways. When you're first out of training, you'll be “ignored”until you get settled in. Really? They’re too busy micromanaging their entire team. Then you start to see that the mantra "integrity is a HUGE thing at Viking" is a smoke screen. You'll see that integrity is an unknown word with management. Other employees will find a way to steal each other's bookings, create new profiles for a guest to cover up their dubious booking, and numerous other ways to cheat the system, management will come up with excuses, look the other way, and explain away why what someone else did is not wrong at all. The training department, which is really great at what they do! but really has no clue that once you're put on a team, you will soon see what Viking is really all about. It's such a shame because Viking has the ability to get 5 star ratings from their employees, the same that guests give Viking. Until the Hagens start paying attention to, and understanding, why SO MANY PEOPLE LEAVE right after they're out of training, the revolving door will continue. And Viking will continue to get poor ratings from employees. There is a reason why you're not told about the compensation plan until you're about 9 1/2 weeks into a 10 week training program. “Talking a good game” is what exists now, as well as talking out both sides of their mouth. INTEGRITY and ETHICS are just a game to be played, not truly lived by at Viking. To Tor Hagen, and his daughter Karine Hagen, for heaven’s sake, get this integrity issue fixed. You need to develop a compensation plan that doesn’t enable unethical employees to find ways to game the system, one that is further enabled by supervisors who allow this because their compensation also depends on their team’s stats. Your supervisors and upper management have created an internal fire storm, a massive integrity and ethical issue. Is this really the vision you wanted for Viking as an employer?