4.0
27 Jan 2025
Former employee, less than 1 year
Burlington, MA
Recommend
CEO approval
Business outlook
Pros
Better than average support desk Not a call center style position Easy transition from Tier 1 to Tier 2 Better if you have a communicative team
Cons
Not a whole lot of communication between service desk and management without breaking chain of command. Insurance is pretty crap even with the best options