Great employer but awful manager - Customer Advisor Virgin Media O2 Employee Review

2.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great employer with great benefits, Great work life balance.

Cons

My new manager that took over the store I worked for wasn’t great at all. She agreed to look at a holiday request in advance, never got back to me then refused leave after I booked my holiday itinerary. She didn’t let me know in person, instead she messaged me on my day off quite abruptly. I tried to resolve this with her in an amicable way but refused to and came across as threatening. To the point where I couldn’t come in to work to serve my notice as I was very stressed, upset and uncomfortable. She then marked me as a do not rehire after I left. Ever since I’ve been trying to contact o2 hr department to provide evidence and let them know the situation as she left the company. I wanted to potentially resolve this and remove the marker so it doesn’t affect my ability to work for VMO2 in the future. But I was unable to get hold of anyone. I would appreciate it if I can contact someone to discuss this.

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Virgin Media O2 Response
2mo
We really appreciate you taking the time to leave a review and it's wonderful to hear that you enjoyed what we have to offer our employees. However, we're sorry to hear about your experience with your manager and take matters like this seriously. You can email your concerns here https://speakupvirginmediao2.co.uk/ or call our free phone number at 0800 041 8838.

Explore other reviews about Virgin Media O2

3.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Lots of good people who want to do well and are supportive, good salary and benefits.

Cons

- Lots of good people here, but Virgin Media O2 are flogging an old model and just not competing any longer in a very tough market. Senior leadership really need to read the room and get serious about the commercial model and pricing, else this business may cease to exist in 10 years - the time is now... Stop wasting time & money on needless projects and products. Focus on making a core set of products great, which also represent real value for customers - Regular restructures that are not well managed or communicated - Lots of male egos at a senior level, and much time is wasted pandering to them - Little female representation at director level and above - the company makes the right noises about this but I've seen little change in this respect - Generally feels a little like it's "who you know" with leadership - Backtracked on remote-friendly culture and moved to a 2 day a week hybrid model, but this isn't great with a widely-dispersed team. It makes life hard for those that don't live in London.

1
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Virgin Media O2 Response
2mo
Thank you for taking the time to share such open and considered feedback. We’re pleased to hear about the great working relationship you have with your colleagues and that you're getting to enjoy the benefits package we offer. We recognise the concerns you’ve raised around leadership, change, inclusion, and ways of working, and appreciate you being candid about your experience. Feedback like this helps inform where we need to focus our efforts. Please feel free to contact us at PeopleServices@virginmediao2.co.uk if you wish to share more details.
4.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits good worlife balance and support from low level is good

Cons

lack of direction from the higher ups

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Virgin Media O2 Response
17h
Thank you for taking the time to share your experience and for your years with Virgin Media O2. We're pleased to hear that you valued our benefits, work-life balance and the support provided by colleagues and managers around you. Creating an environment where people feel supported and can thrive is important to us. We also appreciate your feedback regarding direction from senior leadership. We recognise that clear communication, transparency and a shared sense of purpose are essential to the employee experience, and we're continually working to ensure our people understand our strategy, priorities and the role they play in delivering them. Thank you again for your feedback. We wish you all the best in your future career.
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