Great Company and People - Technical Support Agent II Visual Matrix Employee Review

Great company with amazing team. Lots of growth with opportunities to move within the ranks.

Growing pains that cause some to fear change.

Remote work Bonus structure exists Unlimited PTO (in theory)

Culture feels driven by fear and alignment with leadership rather than performance Accountability is inconsistent; some individuals are protected while others are held to different standards Employees who challenge ideas or bring differing perspectives are not always supported Feedback is often dismissed rather than used constructively Communication from leadership can feel unclear or inconsistent Low morale and limited trust across teams