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Vital Records Control

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Get Bent, VRC - Customer Care Agent Vital Records Control Employee Review

1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Shared misery by line level employees and salaried employees alike. You never feel singled out in the poor decision making

Cons

Acquired by VRC in 2025, then immediately abandoned as they started market wide changes without any additional support. Do not make yourself important here, VRC only shows you how to pass the buck to the next person on the totem pole. The accounts receivable department told me "they do not handle invoices" as they tried to pawn a situation on me. -Tone deaf presentation of terrible upper management decisions. -Very little to no autonomy given to the front line of the company. -in house systems fragmented and broken at best. And again, no support. Acquire and abandon.

Explore other reviews about Vital Records Control

5.0
19 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Great Culture and Management Team with plenty of opportunity for career growth. Stable industry (didn't slow down during the pandemic and not impacted by economy).

Cons

Nothing that I can think of.

1.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Off every weekend, but on call once a month. Remote work, lunch and breaks.

Cons

Everything else. The pay is laughable. The insurance is too expensive. There is no company moral. You're preforming multiple job's with 1 very low hourly pay. Favoritism with supervisors is rampant. No yearly raise. Micromanaged to the minute of the end of your shift. Supervisors continually threatening to hand out corrective actions like employee's are their children. No transparency about day to day job changes or anything else. How we do our job changes very frequently and we should know how to work those changes without training. Supervisors need a refresher on how to supervise, they are afraid of the VP. I love what I do day to day, but this is an awful company to work for.

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