Unappreciated - Customer Service Representative WEX Employee Review

1.0
18 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Generous time off. Great coworkers

Cons

I hate coming to work each day. High pressure. So difficult to provide a good customer experience because of the red tape. Customers yelling at you all day. Low pay and micro managed

Explore other reviews about WEX

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

PTO, 401k match, remote work, the people.

Cons

Constant pressure to prove you’re using AI, do more with less culture, consistent layoffs and reorgs, poor communication, unclear direction, unrealistic goals all for a 2% raise. Zero chance for advancement.

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