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      WM

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      Phoenix Call Center. - Csr1 WM Employee Review

      1.0
      7 Aug 2019
      Csr1
      Recommend
      CEO approval
      Business outlook

      Pros

      Food in the cafeteria is ok.

      Cons

      I’m not even sure where to start. First there is such a high turn over rate, that the training class before mine started with 22 people and ended with 4 people left. My training class started with like 16 and I believe two or three people are left? Awful. Trainers are rude, supervisors are rude. Training was 14 weeks and within the second week they threw us on calls, with no actual knowledge of anything except writing tickets. Actual system (MAS and scripts) is awful and crashes constantly. They refuse to update a system that’s old and awful but will update other systems needed that were newer and didn’t need updating. Dispatch always changes tickets without notifying anyone resulting in customer calling back multiple times. Changed autopay without notifying customers resulting in customers being passed due and wm said it was the customers fault for not making sure it came out of their bank account every month. When needing help due to no guidance what so ever there will be no one around to help. Older employees don’t get updated training on simple things causing call backs, confusion. Other agents act like they are in charge of people due to supervisor favoritisms. Unrealistic metrics. HR doesn’t even know what they’re doing half the time and give incorrect information to employees. Do not go here. Do not.

      avatar
      WM Response
      6y
      Thank you for taking the time to share your experience. We appreciate and value your input as an employee and we are sorry to hear you feel this way. Your feedback indicates to us that there could be some improvements here and has been reviewed with our manager team so they have this insight. Furthermore, we invite anyone with concerns to express those concerns to leadership directly, your manager or our HR management team so we can work together to find solutions. They are also welcome to do so anonymously, if that is preferred. Our intention is to make Waste Management the best place you have ever worked. Thank you again for sharing your experience, it helps make us at Waste Management a better company for everyone.

      Explore other reviews about WM

      5.0
      15 June 2026
      Transportation supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay and benefits Leadership wants you to succeed and move up in the company.

      Cons

      I cannot think of any. This is an amazing place to work.

      avatar
      WM Response
      22h
      Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
      1.0
      14 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      to be honest no pros.

      Cons

      Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

      avatar
      WM Response
      2mo
      Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
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