Can't complain since I have a job, but don't feel valued as employee - Customer Service Representative WaFd Bank Employee Review

2.0
28 June 2011
Recommend
CEO approval
Business outlook

Pros

standard hours 40/week low stress environment

Cons

slow traffic at branches older clientele low pay in comparison to other banks

Explore other reviews about WaFd Bank

5.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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