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      WaFd Bank

      Engaged employer

      WaFd Bank reviews

      Good bank - Customer Service Representative WaFd Bank Employee Review

      3.0
      29 July 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of integrity working for this bank. The bank is clean, friendly, and goes above and beyond to make sure our clients our satisfied. My manager does a great job at explaining things and helping us understand new concepts so we feel comfortable and confident at all times. There is also free coffee and drinks and snacks in the break room :)

      Cons

      There is a lot of down-time. I would prefer to have more to do to stay busy. Also, the pay should be a lot higher. We are going through a lot of upgrades and changes so I'm hoping there will be a raise for the tellers in the near future.

      avatar
      WaFd Bank Response
      6y
      Thanks for your feedback, I will look into the veracity of the pay discrepancy. We have a lot to work on, but are making steady progress. Vision 2025 is about earning more business (both retail and commercial) to reduce that down-time and help provide challenges and opportunities to grow.

      Explore other reviews about WaFd Bank

      5.0
      18 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The leadership at all levels is outstanding

      Cons

      No cons in the bank

      2.0
      28 May 2026
      Fiu analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Primarily remote work. Decent PTO after the 4th year.

      Cons

      Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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