Stay far, far away. - Customer Care Representative Wag! Employee Review

Management is completely incompetent at every level. People are usually promoted based on if they're buddies with the current management and not their actual ability to manage. This results in most of them having no idea what they're doing day to day and zero ability to handle managing a team of people which very negatively impacts the employees. Policy frequently changes without employees being told, people get told to do one thing and do it then get written up for not doing it another way, leadership makes agreements they don't honor later, leads hand off their responsibilities like handling escalated calls to regular reps, and so on. It got so bad that they had a week where they took people 12 at a time into another room and wrote down feedback on every way management was completely failing its job, and it covered an entire wall. Guess what changed after those meetings? Absolutely nothing. It's no surprise people drop like flies at Wag. Either they get fed up with the incompetence and misbehavior of management and quit with a fiery Slack post or they speak up and management finds some flimsy excuse to fire them. Also when you get fired they give you a severance pay but in order to get that you have to sign away any and all right to take action against them for literally anything, including violating the Civil Rights Act. Not shady at all, right? Add onto this the general dissaray of day to day operations compounded by systems that break and are designed poorly in the first place, policies that encourage lying to dog owners and walkers, lying to employees, poor treatment of employees with disabilities, poor treatment of LGBT employees, etc, and you have a miserable place to work that is absolutely not worth the table scraps they pay you. Easily the worst place I have ever worked in my entire life.