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Wake County Public Libraries

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Diminishing Returns - Library Assistant Wake County Public Libraries Employee Review

2.0
12 June 2020
Recommend
CEO approval
Business outlook

Pros

I have a wonderful team, and most of my coworkers are very intelligent and committed to their jobs and the mission of the library. Every day you get to meet new people, learn new things, and find more cool books! Most of the challenges are fun to figure out how to overcome. Also, you have access to great health insurance (though it's only affordable if you're full-time) and the ever-more-rare pension plan through the county.

Cons

There is no real communication from upper management or county management above, which was especially hurtful during the COVID-19 crisis. There is definitely an unnecessary sense of hierarchy too, so Library Assistant are often made to feel as if their skills and opinions do not count. They also pay the hardest workers (Pages) minimum wage, and meaningful raises are hard to come by and almost impossible to petition for. Very few full-time positions means that the competition for one when they open is insane, so be prepared to be stuck in a temp or part-time position for several years unless you brownnose a bit. Weekend and night shifts are required for all, but library assistants will be asked to come in for them the most.

Explore other reviews about Wake County Public Libraries

5.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

What I like about this job position is that this place is quiet, easy to stay focused, the tasks are straightforward, and the customers are very nice.

Cons

Whenever the carts get fully loaded with books, they can be heavy to push or pull, but as long as you're careful, you'll be good.

5.0
23 July 2025
Recommend
CEO approval
Business outlook

Pros

+ Coworkers feel like family + Patrons mostly respectful + Meaningful tasks + Teamwork

Cons

- Sometimes get entitled or rude patrons - Pay is low for pages and temporary library assistants

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