If it's the only job available - Customer Service Specialist Walgreens Employee Review

2.0
5 Jan 2011
Recommend
CEO approval
Business outlook

Pros

The building is......fairly new with working air conditioning!

Cons

Call center focused on speed and holding back information beneficial to client's employees regarding their pharmacy benefits. WHI lost a major contract with United Healthcare due to that practice. Uncommonly high number of people without ANY higher education in managerial positions. Lack of updated information systems for employees to satisfactorily complete customer calls. Calculators are neccessary in this job to compute pharmact co=payment histories.....bring your own. WHI pc's don't have Windows calc's.

Explore other reviews about Walgreens

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity for advancement, engaging supportive environment

Cons

Expectation unattainable at times with lack of resources and communication from too many fields

3.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

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