A great place to learn and hone your craft! - Barista WatchHouse Employee Review

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

If you're passionate about the industry - a great place to work! Challenging at times but rewarding. Opportunity to work in great spaces with top of the line equipment, a large and frequently changing assortment of coffee, and amazing co-workers.

Cons

Everything is relative, and like with any other similarly sized organisation, there are definitely areas for improvement, but overall as an employee I believe you get out what you put in, and given the challenges facing the hospitality industry in general, the company is trying hard to stay true to its values and provide employees with the resources to do great things.

Explore other reviews about WatchHouse

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Cool equipment and very high labor.

Cons

Rigid in scheduling times and job role.

1.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The team behind the bar and in the kitchen here is among the best I've worked with. They're all incredibly hard workers and extremely dependable and consistent. Pay is great, which is the only reason why people stick around as long as they do. With tips, you sometimes cam make close to $30/hr.

Cons

Where do I begin? -There's an AI camera in the ceiling tracking length of customer interactions and wait times, and you can bet you'll get a talking to if you're taking too long/not long enough. -They show next to no regard for the well being of the staff -They're actively engaging in wage theft at their 5th Avenue location. You have to go down two flights of stairs, down a hallway, get into uniform and sometimes bring things up from the stockroom PRIOR to clocking in, all of which can take ten minutes. When I pushed back against this I was told I wasn't being a "team player", or exhibiting my "WatchHouse Can-Do attitude." - It's common to work a closing shift, ending at 7:30 PM or sometimes later and have to open at 6 AM the next day. - Staff turnover is extremely high, therefore they are frequently understaffed. -Promotions are heavily based on favoritism and who sucks up the most rather than seniority or qualifications.

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