My experience at Wave - Customer Service Representative Wave Employee Review

3.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good to start career, as a professional

Cons

Bad salary and compensation considering the workload

Explore other reviews about Wave

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Well run company and engineering department. Nice and supportive coworkers. It's a company that has a mission and really believes in it and it's ability to improve people's lives. Opportunity to travel to work with others and to experience the African markets the company operates in.

Cons

Engineering is fully remote, which can be a little isolating. That said, people are always willing to jump on a call. Pay is on the low side.

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Wave Response
2d
Hi, Thank you for taking the time to share your experience with us. We are glad to hear that you've had a positive experience so far. It's also great to know that the opportunity to travel and experience our operating markets has been a valuable part of your experience. While remote work offers flexibility, we understand it can come with challenges, and we're glad you've found team members willing to connect when needed. We understand that compensation is an important part of the employee experience and appreciate you sharing your perspective. If you have concerns about your compensation, we encourage you to discuss them with your manager, who can provide additional context on compensation decisions and growth opportunities within your role. Thank you again for sharing your thoughts.
5.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

strong communication skills,people interaction problem solving experience career growth opportunities good enter level role

Cons

dealing with difficult customers,high emotional demand,repetitive tasked,high performance pressure, limited control over outcomes

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Wave Response
3mo
Hi, and thanks for sharing. If you ever have concerns or feel that your workload is becoming overwhelming, please feel free to discuss with your manager in order to provide the support you need. On feedback, we already have suggestion boxes in some of our operating countries. We encourage you to check in with your People Ops lead for more information on how you can share your ideas or concerns. Your insights are important as we continue to build a positive work environment for everyone!
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