Take it for what it is. - Customer Service Associate Wawa Employee Review

4.0
4 Nov 2011
Recommend
CEO approval
Business outlook

Pros

-Free Coffee -If you love customer service, it's fun to interact with people all day -Discounts on food while working

Cons

-Most managers play favorites -It was pretty much impossible to get any benefits considering they had to cut everyone's hours so the store wouldn't go over payroll expenses -Many employees should not have been hired, or should have been fired a long time ago -Wawa for the most part will not terminate an employee- they will instead move them to another store. This helps no one. -Unless you would like to be a store manager, Wawa should not be your "career". If you hate working here, just quit.

Explore other reviews about Wawa

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and good benefits

Cons

Micromanagement and long hours always

4.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

As a supervisor you can control the work environment to the best of your ability to make the store a great place to be for customers/coworkers. Pay is at a decent starting level for the position.

Cons

Basic Associates only accrue PTO creating issues with Work/Life balance unless you've made it a long time without needing to take a day. Attendance Point System is unforgiving without readily available PTO. As management differs between stores experiences may vary.

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