Inconsistent - Customer Service Associate Wawa Employee Review

3.0
16 June 2014
Recommend
CEO approval
Business outlook

Pros

You are offered a decent part time wage compared to other convenience stores, but don't expect to get paid much more until you are a few steps higher up the management ladder. The company makes it clear and easy what you need to do and where you need to go in order to get promotions, but expect a lot out of their managers. They offer good benefits for those who work a decent amount of hours as well.

Cons

Higher up management implements a lot of rules and regulations with compete disregard for employee opinion. You can walk out of work one day with one thing being a certain way, and come back in the next with it being totally different. Emails are sent on how the store should be arranged and new policies that are being implemented whether you like it or not. Managers come and go, as is required by corporate policies, and you will see many bad managers in training and a few good ones come through. Every manager has the own rules on how things should be done, and no one is really sure on what the actual way to do certain things is.

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5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Flexibility - Ease of unilateral movement

Cons

- Pace is fast - Always on your feet

1.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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