Fine but not great - Customer Service Supervisor Wawa Employee Review

2.0
25 Aug 2023
Recommend
CEO approval
Business outlook

Pros

the benefits are nicer than most companies in retail industry

Cons

the benefits however do not outweigh the low take home when compared to duties required. Still have nightmares about this job 3 years after leaving, the ptsd is real. No work life balance if you attempt to move up within the company as you'll be added to a group text with managers that will be active 24/7. The amount of times I was scheduled off at 10pm and back in at 6am only to have a barrage of texts at 3-4am because of non-emergencies (product outages, call outs) was too hard the count. Management call outs must be covered 100%, so if you're working nights you're stuck doing a 16 hour shift.

Explore other reviews about Wawa

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and good benefits

Cons

Micromanagement and long hours always

4.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

As a supervisor you can control the work environment to the best of your ability to make the store a great place to be for customers/coworkers. Pay is at a decent starting level for the position.

Cons

Basic Associates only accrue PTO creating issues with Work/Life balance unless you've made it a long time without needing to take a day. Attendance Point System is unforgiving without readily available PTO. As management differs between stores experiences may vary.

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