Read before you apply - CSA - Customer Service Associate Wawa Employee Review

1.0
20 Feb 2025
Recommend
CEO approval
Business outlook

Pros

It’s a paycheck.Things could be a lot better if General Managers were more professional.

Cons

First of all as a customer service associate the maximum amount of hours you can get is 32 so they can keep you at part time and don’t have to give you benefits. With the managers the bonus check rules and they will cheat to get them , doing things like having employees change the expiration dates on the meats that are used on hoagies. Resetting the timer on the coffee dispensers. Changing the holding time on the hot sandwiches under the heat lamps especially the sizzli breakfast sandwiches,they will falsifie store recordings to pad the inventory. and cheat on haccp recordings. I could go on and on. There is too much favoritism toward the employees where some are treated well and others are not which makes the workplace so unfair. And the gossip from associates and managers is out of control. Again I could go on and on, don’t call out sick , you will be treated very unfavorably. Don’t have an accident as this goes against the general manager’s bonus and they will treat their bonus better than they will treat you. Corporate doesn’t have any idea how things are in the stores because when they come around it is usually announced and every one is expected to be on there best behavior by the manager.And things are hidden from corporate.

Explore other reviews about Wawa

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun Commuinty based Different people

Cons

Hard work Talking fun commuinty

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic health and customer service standards If you have a good management team, everything goes smoothly and even when it doesn't they help you handle it If you negotiate pay before being officially hired, they are willing to negotiate Opportunity for growth Affordable benefits that are actually good

Cons

A LOT is expected from you, and if you don't negotiate for higher pay before being hired, or at the time of promotion, it can feel like you're being underpaid for sure. Just because you are on the same level as someone else, doesn't necessarily mean you will receive the same pay rate

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