This place is a hot mess - Customer Service Associate Wawa Employee Review

2.0
24 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Nice coworkers and decent perks while on shift

Cons

Horrible Management. GM non existent to second and third shift. Consistently out of supplies and ingredients. Not enough employees scheduled for workload expected or way too many employees scheduled for workload. Changing your schedule is difficult. Schedule for next week only comes out 4 days before. Inconsistent training on procedures if any at all from multiple managers. Only some employees are held accountable for rule breaking. Third shift consistently late either to clock in or get to positions after clocking in. The only people in authority that seem like they care are not in a position high enough to change anything. Pigeonholes employees into one positions consistently regardless of ability or cross training in other positions or whether it was position you were hired for. Consistently pushing an app for scheduling that management does not even pay attention too when changes and requests come in. Will schedule you for shifts in hours OUTSIDE of your availability then tell you its "wawa policy" for you to find coverage and will enforce that unless you push back. Management that does not work second or third shift makes the daily assignments for these shifts.

Explore other reviews about Wawa

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Flexibility - Ease of unilateral movement

Cons

- Pace is fast - Always on your feet

1.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

See reviews by: Helpful|Rating|Date|All