Run away. Seriously, don't work here. - Lead Software Engineer Waystar Employee Review

1.0
25 Mar 2018
Recommend
CEO approval
Business outlook

Pros

-The hours are good. I can't recall too many times that I had to work more than 40/week. -On Friday's you can leave at 4pm if you are done with your work.

Cons

-Pay is far below market value for the majority of people. -Company refuses to give people fair, useful raises to compensate for the low wages. Many people have left to get a better wage. -The Company is now funded by Bain Capital, this is Mitt Romney's venture capitalist firm. They are shady and dirty. Google this: "Bain Capital death squads"". Would you want your paycheck coming from them? -There is no future with this company. Bain Capital's whole business is about finding broken companies, fixing them up and selling them off, part by part and turning a profit. It's happened before, it will happen again. -On the engineering side, there is a good ol' boys club at the top. If they like you, you'll get ahead. If they don't, your career will stagnate until you decide to leave the company. -The upper levels of engineering management are petty and untrustworthy, they will hold grudges about silly things and will stab you in the back if it suits them. -So. Many. Layoffs. -Communication is bad, management flat out lies. -The work is exceptionally boring. The company likes for you to learn your job and stay there. Don't try to move around to something else inside the company or want to better yourself professionally. -The healthcare coverage is bad and expensive. You'd probably do better getting a private policy, which is probably what they want, truth be told. -When you are interviewing, they will promise you just about anything to get you to sign on. Don't believe any of it. Not one person I knew while working there got anything they were promised during the interview phase. I certainly didn't. -The location is bad. On the edge of downtown and the ghetto. Once or twice we saw SWAT in the housing projects across the street. -If you don't live in downtown or nearby the office, you'll hate the traffic you have to deal with daily. -Turnover is high. Most of the good engineers have realized that there isn't a future and have left for better positions at other companies. Guess what is left working there? -There isn't much of a culture here. Don't buy if it someone tries to tell you otherwise. -After the Navicure merger they immediately took 1 week of vacation away from employees because "ZirMed was too generous with it".

Explore other reviews about Waystar

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, good opportunities for personal/professional growth.

Cons

No significant cons for the organization or company prospects

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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