Horrible Place to Work - Operations Waystar Employee Review

1.0
11 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Casual dress attire for most teams.

Cons

I have never felt more devalued as a human than I did at Waystar. The pay is well below the industry average for this area. You are constantly put under completely unrealistic expectations. I had to work 60 and 70 hour weeks for years due to the insane amount of work I was responsible for. Then each year at review time was told I did an average job. The leadership is completely out of touch with employees. We took an employee satisfaction survey and got a low score. Then the leadership basically acted like the survey never happened. I know zero people that still like working at Waystar. Everyone is actively seeking other employment. Don't waste your time here.

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Waystar Response
6y
We aspire to provide a healthy work-life balance for our team members so they can best serve their families and our clients. Thank you for bringing your concerns to our attention. We firmly believe our leaders want to see both the team members and Waystar as a whole succeed, which is why we encourage openness and honesty in our performance management cycle. Team member satisfaction and engagement are extremely important to us and we have made great strides to elevate our achievements in both of these areas across the company.

Explore other reviews about Waystar

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

1
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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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