Average company to work for. Needs training on proper meeting etiquette. - Client Support Representative Waystar Employee Review

3.0
19 Mar 2021
Recommend
CEO approval
Business outlook

Pros

I fully support and believe in the C-Suite leadership’s goals and vision for the future. New offices. Flexibility to work from home. Great COVID response.

Cons

While I feel the company as a whole strives for inclusion and diversity, there are still locations lacking diverse teams. I feel like an outcast of my team because there are regular team conversations that should never happen in a work setting. Sharing staunch political views and demeaning those who think differently is heartbreaking and uncomfortable to sit through. And just because you are not called out in a meeting for saying these things, doesn’t mean it is ok to continue to do so.

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Waystar Response
5y
Thank you for bringing these concerns to our attention. We agree that ongoing training and development opportunities are critical in any organization, and we’re creating a wide range of training resources. As Waystar continues to grow, we’re fully committed to ensuring inclusion, collaboration and a sense of belonging are central to our culture. Please don’t hesitate to contact the People Team or Waystar’s Ethics Line about the matters you raised above. We’re here to support you and find ways to make your experience at Waystar better.

Explore other reviews about Waystar

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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