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Waystone (Ireland)

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Clients Fleeing, Leadership Bloated, Lies, and Toxicity - Customer Relationship Management Waystone (Ireland) Employee Review

1.0
6 Dec 2024
Recommend
CEO approval
Business outlook

Pros

They haven’t yet managed to eradicate annual leave.

Cons

Over the past 18 months, it has been hollowed out, losing clients and credibility while ballooning an already bloated leadership team with even more unnecessary hires. The inflated C-suite spends its time jetting around first class and staying in five-star hotels for so-called board meetings, all while telling staff there’s no budget for bonuses, promotions are cancelled, and Christmas parties have been downgraded to miserable in-office drinks. Meanwhile, promises of “additional compensation” for cross-selling have turned out to be blatant lies. Employees worked tirelessly to deliver results based on these assurances, only to see nothing materialise. Internally, the culture has become toxic to the core. The ETF team is notorious for its bullying and belittling behaviour, which goes unchecked—and often rewarded—by management. This group seems to operate less as a professional team and more as an internal wrecking ball, destroying morale and fostering resentment across the business. Clients are understandably leaving in droves, fed up with the lack of leadership and vision. The response? Hiring even more overpaid executives to add layers of bureaucracy while ignoring the crumbling core of the business. The leadership is completely disconnected, more interested in propping up their egos than addressing the serious issues affecting both clients and employees.

Explore other reviews about Waystone (Ireland)

2.0
11 June 2024
Recommend
CEO approval
Business outlook

Pros

Very friendly colleagues who care about doing a good job

Cons

No process documentation; internal teams can't align; impossible to get anything done.

6
1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

I suppose it is good if you are one of the overpaid Middle or Senior Management, as there is no accountability at that level. Almost fully remote could be a pro, but it is handled terribly and teams are crumbling around it - but it suits certain managers due to location.

Cons

Dublin office teams, and specifically some of the legacy Admin teams, are falling apart - massive brain drain and no real efforts to either keep people or replace them with new staff. Multiple people have left the company in tears, worn down - these are staff that could have excelled in a better environment. It is a worrying trend, but the priority appears to be to offshore work at all costs. Any former goodwill appears to be eroding fast - there was previously acknowledgement of milestones for staff, 5 years for example was seen as a big step in the company - now the senior management take no notice, people management has fallen off a cliff. Roles have 'expanded' at certain levels - as in people playing the game have got promoted while doing less work than what would have been expected when the place was run well. Managers 'promoted' into less responsibility - it really is who you know. Too many managers on 150k to 200k plus, treating it like a gravy train - no concern for anyone else or the career development of more junior staff.

2
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