Pros
Intelligent Workforce. There is a lot of talent within the organization but unfortunately, ideas are not always listened to and put into action. There is an effort to improve the culture of the organization with a new Social Responsibility Initiative called "WebMD Cares" . It is clear the organization itself is more committed to this initiative as a way to "look" good in the public eye and less committed to actually making a difference.
Cons
No ability to streamline internal processes. Too much time is spent on inefficient work flows. Too much Executive Leadership Turnover. New leaders are too focused on making their mark they lose sight of what is important to employees and customers. There is too much focus on selling half-baked products versus actually putting time, effort and money into improving existing products or building something worth while. We aren't really listening to our customers but instead putting band aids on things.