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Webster Financial

Is this your company?

Great-if you are young, bilingual, with no family. - Customer Care Center Agent (Call Center) Webster Financial Employee Review

3.0
28 Mar 2012
Recommend
CEO approval
Business outlook

Pros

Good benefits Excellent training Convenient Location Great job if you have no family at all, no physical limitations, and no responsibilities outside of work at all!

Cons

Work/Life balance completely nonexistent- I called my boss from the ER to explain what was going on with an elderly parent who was rushed to hospital by ambulance with some very frightening symptoms, and I was threatened with losing my job when I told my boss I might need a few days off. I had not been absent from work prior to this AT ALL. Preference in work shifts given to younger (under age 30) employees and those who speak Spanish- but not other languages. One manager was VERY nosy about employees' personal lives- got pretty awkward a few times with inappropriate questions and comments. I just started ignoring stuff that I felt crossed the line. Lots of pressure to do community service-no exceptions if you have physical problems that limit what you can do- no community service=note of such on your annual review. Lots of pressure to donate to United Way, donations were sometimes tracked by your manager.

Explore other reviews about Webster Financial

5.0
29 May 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Each Branch has it's own personality Large Company with a small company feel The benefits are competitive Goals are achievable

Cons

Our clearing firm is terrible to work with (UVEST) Forced to enter time manually The pay is not great Too many spreadsheets, classes, calls, events that take away from client interaction

5.0
15 Nov 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company is willing to provide good training. They also like to promote from within. The company is sensitive to employee needs. Overall, a friendly company to work for.

Cons

So far, I have not seen any cons to the position or with the company. It is quiet possible that as a new employee I am not accustomed to everything about the company. However, I am extremely happy.

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