Expect too much for the pay - Member Service Representative WellSense Health Plan Employee Review

Flexible work schedule and great culture

Lots of self guided learning

You get BMC benefits. That's it, that's the only benefit but even those have been cut significantly.

If you’ve never experienced the Peter Principle in real life, I promise you, you will experience it here. Someone’s review from many years ago said that in 20+ years of professional experience, they had never worked in an environment in which so many people with no business supervising staff were given the responsibility of managing entire teams and I am here to tell you that that is a fact. Every manager in this company is completely incompetent. The most egregious example of their incompetence is that they had a VP level person running an entire department, representing themself as an RN, whose nursing license was expired for 3 years and the company had no idea until individual contributors reported it. Now, since they are wont to respond to reviews on here, I would like to get ahead of that now and ask those of you reading this to consider that in about 14 seconds, any of you could go to the state’s website or Nursys and find that this person’s nursing license expired years ago. I’ve never worked anywhere else that didn’t have a process in place to ensure that their professional staff kept their licenses up to date. This is a basic responsibility of running a healthcare business. They are also worse than a typical Peter Principle organization in that they continue to promote people beyond their level of incompetence. I watched an incompetent manager drive an entire team out twice over and the company’s response was to promote them. The culture is one of quiet retaliation and HR is completely useless. Finally, they are unethical. They are a supposed “not-for-profit” company but they subcontract for-profit third parties to deny necessary care. This is what your tax dollars are paying for. They don’t care about their staff nor the people they serve. They lost their accreditation and a contract for a major program in 2024 and for good reason. I won't be surprised if they lose several more contracts when the MassHealth contracts are up for renewal next year. BMC is a wonderful employer but do not be fooled, WellSense is not BMC. If you believe nothing else I say, believe this: you are not safe, psychologically or otherwise, at WellSense.