Pros
There were no pros working here
Cons
1. The job is supposed to be in office, but half the team is strictly remote…while the other half has the rule enforced and their badges are monitored to check they’re scanned and coming in. 2. The excuse of the in office rule is “for collaboration” yet when we’re in office, every meeting is virtual. We are given two 15 min breaks and while on the clock the phone is so busy all day there is no time for socializing. 3. The activities that Wellsky provides to boost work morale for employees, the support staff never got to enjoy. Food trucks were cool, if you were able to fit in your break to get it and get back in time. Managers wouldn’t close the queues long enough for the team to even really reap the benefit of the food trucks. 4. You were micromanaged constantly. I took A call once and was handling a case and my after call time was 7 minutes, I had My upper manager message me to get back on the phones. 5. New staff don’t have proper training and support to really understand this outdated system. It took me 2 months to start to grasp the system. Every call was someone complaining that the system updates are outdated or do not make sense and we were the shield and scapegoat for everyone to be upset with. 6. Upper management disengaged and indifferent to support staffs needs