Seriously a great place to work - Customer Success Manager Wellable Employee Review

5.0
30 Apr 2022
Recommend
CEO approval
Business outlook

Pros

All employees, especially on the CSM team, are incredibly helpful and work as a team. It's part of the culture, which helps everyone know that asking for help or advise is not a problem. Flexible work schedule, good work-life balance, great team. Company-wide transparency is demonstrated and overall care for all employees is apparent. Good perks (lunch, snacks, team events, company-wide trips, etc.). Pay is competitive.

Cons

Definitely in a growth phase so with that there are a lot of moving pieces and often processes and the product are changing. It's on employees to be on top of the changes and making sure they know the ins and outs so they can accurately relay to customers.

Explore other reviews about Wellable

5.0
17 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Work/Life Balance Office Perks (catered lunch, happy hours, yearly retreats, etc.) Company Culture is respectful, fun, and driven

Cons

There are some challenges with defining the post-pandemic environment, but overall policies are clear

1
3.0
11 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Worked alongside genuinely kind, supportive, and talented people who made day-to-day work enjoyable - Great entry-level opportunity to gain exposure to multiple areas of the business and contribute to cross-functional projects - Meaningful mission and product that keeps employees motivated and connected to the impact of their work - Hybrid work environment offered flexibility - Fitness reimbursement was a valuable perk, and employees had access to the wellness platform and programs offered to clients - Annual company retreat provided a unique opportunity to connect with coworkers in person and build relationships across teams

Cons

- Compensation often did not align with the scope of responsibilities employees were expected to take on - Career advancement opportunities were limited, and promotion paths were not always clearly defined, which sometimes created a gap between expected growth opportunities and the actual structure in place to support them - While leadership promoted a culture of transparency, there was at times a disconnect between the intention and employees’ comfort level in providing candid feedback - The absence of a dedicated HR resource sometimes left employees without a neutral channel for addressing workplace concerns - Hybrid office requirements sometimes felt inconsistent and not always value-additive for the work being done - Some benefits and retirement offerings became less competitive over time

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