Pros
Love my colleagues - we are very collaborative and supportive. Great health benefits available if you are willing to pay a good chunk of money. Good work/life balance.
Cons
When I got hired, it seemed as though upper management was very involved on at least a weekly or monthly basis, but they are VERY far removed from the day-to-day functions of the business and seem to be very unsure of the direction they want to take the company. It seems as though they would like to migrate from a strictly operations run company to more of a sales driven organization, but they have no idea how to do that. After 20 years, they still don't seem to know who they want to be and how to go about it, which causes the employees to suffer. The organizational structure of the company is also very confusing - no one seems to have a grasp on exactly what their role is. In December, 2017, Smith (CEO)'s message to all employees in a Town Hall Meeting were to "stay the course" in 2018. No big changes, let's just expand on the great things we are doing. January 1, they change the compensation plan for salespeople (which definitely did NOT favor the employee), and in April, they completely shifted the management of the mostly new NABU sales team. There are red flags all over the place at this company and being owned by a Private Equity Firm who doesn't understand the industry is not positively impacting the company or it's employees.