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Wescot Credit Services

Engaged employer

Great Company to be Involved in. - Customer Service Agent Wescot Credit Services Employee Review

5.0
15 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Offered fantastic support throughout my time to help me develop in my role. Get to work on behalf of well respected, internationally known clients. The people working within the company are brilliant, Wescot has a really good working environment. Although the industry itself has a stigma attached, the company itself is a very good place to work. Work gets left at work, Wescot seem to value that people have a life outside of work and this is reflected in the generous holiday scheme There are also great perks, staff members are rewarded for their hard work, and can enroll in private insurance and pension schemes.

Cons

Sometimes the work can be fast paced as it is contact centre based. Would be good to have some interaction with other areas of the business and senior management.

Explore other reviews about Wescot Credit Services

4.0
11 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Great support from management and team leaders

Cons

Wage at the time of working there was low for what we had to do on a daily basis

2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Good salary and shift options (35, 37.5, or 40 hours). Incredibly low call volumes (Client dependant) allowing time for the heavy compliance admin. Management was understanding about lengthy call durations. Almost encouraged.

Cons

Culture can be toxic, many staff members were cynical and lacked empathy. Onboarding training focused too much on classroom games rather than practical, real-world job preparation. Severe micromanagement with excessive call monitoring (occasionally 3 people listening to one call) and unrealistic expectations around customer questioning.

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