Hard going but good company - Customer Service Advisor Wescot Credit Services Employee Review

Good salary and shift options (35, 37.5, or 40 hours). Incredibly low call volumes (Client dependant) allowing time for the heavy compliance admin. Management was understanding about lengthy call durations. Almost encouraged.

Culture can be toxic, many staff members were cynical and lacked empathy. Onboarding training focused too much on classroom games rather than practical, real-world job preparation. Severe micromanagement with excessive call monitoring (occasionally 3 people listening to one call) and unrealistic expectations around customer questioning.

Leaving after 3.5 years of working there

Micromanagement, always stuck behind, heavy calls dealing with extreme vulnerabilities. Losing ‘valuable’ contracts/ clients because of inefficiency within the business leading to mass redundancies, so not a secure workplace long term.