-no areas for progression -you can be promoted and then put back on calls at any point -specific colleagues have been off calls for 5+ years and are being put back on phones as Wescot don’t have enough money to pay for progression for agents and make more money when they are on phones (basically a demotion that looks really bad on CV) -no care for mental health- they have “well being Wednesday” meetings for employees who are struggling and they are usually cancelled every week due to too many calls coming through. So instead of talking about your mental health they ask you to take calls instead. -bonus is available but only if you pass all calls full marks which is nearly impossible so don’t expect bonus. -work shift is mostly 11-7:30 with a couple 9-5:30 and 10-6:30. -ageism very apparent- policy bending is there for older staff nobody below 40. -you will just be a number, nothing more. Past week alone I’ve heard of 8 notices being handed in by employees that have been with the company for over 3 years. If you NEED the money ASAP-apply, if you have an opportunity elsewhere- take it hands down. -also they don’t tell you in job interview but it’s not just taking calls- you will do outbound calls too. Which means you will be calling customers at 8am on your Saturday shift asking if they want to talk about debt on their mortgage- you can imagine the screaming that is aimed at you down the phone when you call them at 8am concerning this and they also think you’re a scammer.
