Good, stable Job - Anonymous employee Western Governors University Employee Review

Great work environment with very supportive coworkers

Part time remote was harder to get help

Other ec’s make work fun and bearable on the hard days. Good benefits and flexible time off is great.

The constant change is exhausting and every day is something new that normally makes our lives worse in enrollment. First they roll out SSE, then they change how that works, change the name, change the way our calendars work change how we email. Just call it what it is, you want us to be a help hotline and could care less about the counseling part. Gotta keep queue time high that’s literally all that matters to them. If we deal with a broken system and reach burnout and our queue time ever dips then it’s an issue. ECs got the worst end of the deal because we are gaslit into thinking we have careers as counselors and then they treat us like hotline agents but make us “counsel” and are “assigned counselors” so students incessantly email us or call us when the system isn’t set up for that anymore. The commit to start button has been broken from the very beginning and they keep adding enhancements when the basics don’t even work in the SSE portal. Put the enrollment deadlines in the portal front and center please! Feedback is a joke anyways because they never listen to us