Culture Shock - Support Specialist Wilber Employee Review

1.0
10 July 2019
Recommend
CEO approval
Business outlook

Pros

Great place to work if you are a recovery specialist because that is all that matters. There are great employee that work there that treat you like family; however, depending on the area you work there you are either blinded by the special treatment you get (recovery specialist or family ties to upper leadership) that you don't realize others are treated unfairly and talked down to.

Cons

If you want to be at a company that values your ideas this is not a place for you. They preach they follow the Dave Ramsey financial peace and business model; yet certain leadership micro-manages their supervisors and does not apply trust to any employees. The supervisors then push the stress to their direct reports with little information to complete tasks. If you voice your opinion or ideas you will not move up with the company unless you are part of the favored few. There are several wonderful employees with unbelievable skills that don’t believe they deserve better because they have been lead by management to thing there is nothing out there better than Wilber. Wilber cares about everyone having a healthy well-being; however, it can get be excessive almost cult-mentality. It can get in the way of your work and with an overflowing inbox with items that aren’t relevant to your lifestyle or the type of person that you are. If you ask to opt out or propose alternative methods then you are called into a manager’s office or an email is sent out stating that “We don’t understand how lucky we are that our company set ups healthy lunch-n-learns or has a CEO that wants to talk to you in person”. This ends up creating a negative hierarchy feeling in the company that is not the most welcoming. They have gone as far to ask current employees to review Wilber on Glassdoor to get positive ratings, that to me is a red flag to inflate reviews for the company. This was not the company I thought it would be after the intensive interview process and felt over-whelmed and completely shocked after hearing the great things about the "culture". In reality I learned those great things were similar to the other reviews listed here.

Explore other reviews about Wilber

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Wilber is one of those rare places where "people first" isn't just something on a wall - they actually mean it. Leadership is transparent about what's going on with the company, and you're never left guessing where things stand. That goes a long way. There's real room to be creative here. If you have an idea that could improve things, people actually want to hear it. You're not just a cog - they encourage innovation and give you the space to run with it. The culture is refreshingly drama-free. It's a Christ-centered organization, and you can feel that in how people treat each other. Just good people doing good work.

Cons

At least with software dev, the pace of change can be a lot if you're not someone who's naturally curious. You have to be a self-starter and genuinely want to keep up and excited about innovation. But if you're that kind of person, it's honestly more of a perk than a stressor.

1.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

They offer medical, vision, and dental for full time employees only.

Cons

They do not care about their people. They try to be a corporation but they simply are not. They have a very, very strict attendance policy that makes you expendable. In the same month I received an occurrence for attending a funeral and another while under FMLA leave. They also have an open door/hand it up policy. If you express a concern to management nothing is done. Then a few months later, management will mention in the company meeting they fixed a problem.

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