Leadership is heavily influenced by favoritism, leading to a lack of accountability. Performance and expertise take a backseat to personal relationships, allowing some individuals to advance or be heard simply because of their social connections—regardless of their results or knowledge. Issues are often addressed one-sidedly, favoring those with personal ties to upper management, even if they have multiple complaints against them.
HR does not provide adequate support for ADA concerns, and employee well-being is not a priority. Additionally, client interactions are often unregulated—staff is expected to accept inappropriate behavior as long as the client remains satisfied.
