Gone downhill - Anonymous employee Wolfenden Employee Review

Thank you for taking the time to leave this review and helping us to understand your perspective, we appreciate the feedback and we’ve discussed your points as a strategic board. It’s so encouraging to hear that you resonate with our founding principles so strongly, as we have always prioritised these as we’ve grown and evolved as an agency, which is something we’re so proud of. The shorter working week as you mention (4.5 hours less work) directly stems from our founding ethos and we’ve been resolute in maintaining this flexibility as the agency has scaled. We very much feel that now more than ever, far from being neglected, we have anchored our decisions in our values, and structured our teams and processes in a way which makes us all accountable against these. However, as with any company enjoying growth, it’s an ongoing priority of ours to ensure our core identity remains clear and unconvoluted both internally and externally, and I’m really sorry if that hasn’t been the case for you. To your specific points, the temporary use of time-tracking software is firmly rooted in helping us focus on what matters, as per our values. The use of this software on a short-term basis will allow us to review where we can better focus our time on actionable impact for clients – giving greater job satisfaction to our team and even stronger results for our clients. We’ve been sure to give clear explanations to the use of this on numerous occasions, with the opportunity for feedback, so please do speak to a company director if you’re still unsure why this is being used or feel uncomfortable with it. Reassuringly, the majority of feedback from the team so far has been positive, with the benefits reaffirming the need for it. I’m really sorry if you feel pressured by deadlines, if you haven’t already – I really do encourage you to speak to your manager as we certainly don’t want anyone feeling this way. Capacity is constantly monitored and if we find we are reaching our capacity limit, we will begin recruitment. It’s important that you raise it if you feel time-pressured, time-tracking will also give us some clarity on where this could be an issue. As you’ll know from our quarterly agency updates, we review our pay against market averages regularly to ensure our salaries are fair compared to the industry and our salary review process is very thorough. This is clearly detailed to all members of staff and we have a number of feedback points and channels where any concerns can be raised, we will always review feedback and ensure action is taken, and that relevant members of staff are given clarity on what action is being taken. Should there ever be some disparity, we will fix it. Please do speak to your manager if you feel unfairly compensated currently and we’ll always be open to a conversation at any time to discuss how we can move you towards where you want to be. We’ve certainly taken your valuable feedback on board, and – along with feedback gathered from multiple touchpoints around the agency – we’ll review whether we can provide even more clarity on how our values play a part in the running and growth of the agency. As we’ve always said, we’re an agency that appreciates the feedback and involvement of every member of staff as much as possible, we’re always striving to be better and it’s so helpful to have these points to review and assess whether we can improve various elements. Thank you again and as ever, we’re always happy to discuss these points in person and ensure you’re getting as much satisfaction and enjoyment from your role as possible. Felicity