Huge Workload - Customer Success Associate Wolters Kluwer Employee Review

Respectful innovative and smart culture and talent Strong customer centricity and high value work Unbeatable market share and superior product suites

Centralized teams need to be more accountable and move faster to deliver value Feedback needs to be open, better received to help move things along faster

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.