WF does NOT appreciate their CSM Employees - Customer Success Manager Workiva Employee Review

2.0
26 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Used to be a laid back work environment but now its more micromanaged than ever.

Cons

WebFilings management disrespects CSM Employees by expecting 60hr+ workweeks whilr only paying bottom level salaries. Without CSM's, WF would not stay afloat. We work so hard for our customers and we see nothing in return from our management. Also, when customers are upset, its automatically the CSM's fault no matter what. We then have to have hear about it from 5 different managers.....WebFilings management needs to wake up! I know of dozens of other employees that feel the exact same way. We are your employees, not your slaves. I've given up on this job, which is sad BC its a job that showed so much promise.

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5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of guidence. Supportive team

Cons

None thus far. Everything has been great

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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