GREAT CULTURE, PRODUCT AND MANAGEMENT! - Customer Success Manager Workiva Employee Review

5.0
19 Aug 2020
Recommend
CEO approval
Business outlook

Pros

There are many pros; some outlined below: * CULTURE: everyone I have met at Workiva thus far have embodied our values. We trust each other. Management trust their team. We collaborate, innovate and work together to ensure our customers are delighted. *PRODUCT: our products solves real problems. Customers can see and understand the benefits of using our products and services. *PROCESS: there are processes for most things. Workiva's CS function is a well oiled machine. *MANAGEMENT: it starts at the top; Marty, our CEO, is an extraordinary human being and leader. Marty encourages managers to follow our leadership principles. Managers are held accountable if they do not follow our principles. No micro-management. *DEVELOPMENT: we are given all tools needed to progress and develop vertically or horizontally within Workiva. There is always something new to learn at Workiva.

Cons

Pension contribution match could be higher.

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Workiva Response
5y
Thank you for your review! We are proud of our culture of innovation and inclusion. We are always looking for ways to improve, so your feedback is helpful.

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Pros

Great community environment to learn

Cons

Fully remote and no clear path to grow

2.0
2 June 2026
Recommend
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Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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