Rushed and Confusing - Customer Success Manager (CSM) Workiva Employee Review

2.0
5 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Decent salary, remote work, nice laptop, some decent people to work with

Cons

Very poor training, especially on the technology side. Although the CSM role has evolved, clients are still grouchy needy people who want you to do every little thing for them and escalate matters when you don't respond in 2 seconds. The entire system itself is overwhelming and makes sense why it was designed the way it was. For where they want you to be, the training is not long, adequate, detailed, or hands on enough to really be successful in their short ramp up time

Explore other reviews about Workiva

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of guidence. Supportive team

Cons

None thus far. Everything has been great

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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