Great work atmosphere, but overworked and underpaid - Customer Success Manager Workiva Employee Review

2.0
19 Apr 2015
Recommend
CEO approval
Business outlook

Pros

I really enjoyed the people I worked with and the relaxed work environment. It was nice not to have to dress up for work every morning.

Cons

As a CSM, you receive extremely poor salaries for the amount of work you do. When 10K season comes, expect to work 60-70 or more hours a week. When you divide your salary by average amount of hours you work as a CSM, you're basically making minimum wage. Bonuses and raises make little difference. I couldn't handle being stressed out every evening and being so dissatisfied with my income.

Explore other reviews about Workiva

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Great community environment to learn

Cons

Fully remote and no clear path to grow

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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